Refund policy

1. No Return, No Refund Policy for Artwork:

Effective Date: 11/22/2023

Thank you for choosing Art By Helen Grossman for your artwork purchase. We take pride in providing unique and high-quality pieces to our valued customers. Please carefully read and understand our no return, no refund policy before making a purchase.

All Sales are Final: All sales of artwork are final. We do not accept returns or offer refunds for any reason, including but not limited to buyer's remorse, changes in personal taste, or discrepancies in color perception.

Artwork Inspection: We take great care to accurately represent our artwork through detailed product descriptions and images. Prior to making a purchase, we encourage you to carefully review the product information and reach out to us if you have any questions. If there are specific details you need clarification on, please contact our customer support team before completing your order.

Damaged or Defective Artwork: In the rare event that your artwork arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to address the issue and may, at our discretion, offer a replacement or a solution that ensures your satisfaction.

Cancellation Policy: Once an order is placed and confirmed, it cannot be canceled or modified. Please double-check your order before completing the purchase.

Policy covers product damage or loss only and is only applicable in the United States with the appropriate documentation. All items are packed with care and inspected before shipment. Please report damages/missing items within 7 days of delivery with photos (package and items) and lost packages within 30 days from shipment. Reports after this time will not be accepted.

*For claims, our shipping insurance may require customer assistance and information. Such information includes, statements, police report, and or an affidavit. *

*Lost packages are defined as lost in transit or undelivered. If your package has status of delivery, but you have not received, please contact the mail carrier directly for assistance and file missing mail claim.*

When reaching out to us, please include your order number, photos, and brief description of the issue. After we receive all required information we will follow our claims process. 

Note: some items may not be eligible for refund. These include discounted, final sale, limited or customized items, and E-Gift cards. All items are considered final unless stated otherwise. No Exchanges.  Orders cannot be canceled once shipment occurs.

Returns/refunds outside of the USA are not available. Shipping charges are not refundable. Processing fees may apply to returned packages. Abandoned packages are not refundable.

We are not held responsible for missing items after custom inspection. If replacement is needed, please understand that the customer will need to pay for cost for international shipments. 

Art By Helen Grossman is not responsible for undeliverable or unclaimed packages. If re-shipment is needed, the customer will need to pay for cost. If you have any questions, feel free to reach out to us.

**Please know some countries custom authorities require the receiver to provide their tax id or passport information for clearance purposes. The customer is responsible for ensuring this is updated and provided to customs.** Art By Helen Grossman is not held responsible for delays, losses/damages of packages/items and issues of the carrier or customs.

E-Gift Cards are non-refundable. 

Contact Us: If you have any questions or concerns about our no return, no refund policy, please contact our customer support team at ArtworkByHelenG@Gmail.com before making a purchase.

By completing your purchase, you acknowledge that you have read, understood, and agree to abide by our no return, no refund policy.

2. Shipping:

To return your product, you should mail your product to the address provided in the return authorization email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions on how to return your item to us, contact us at ArtByHelenG@Gmail.com.

3. Custom and Commissioned Artwork:

Please note that custom and commissioned artwork is non-refundable once the project has been initiated. We will work closely with you during the creation process to ensure your satisfaction.